30
May
Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients. COVINA, Calif., May 30, 2023 (Newswire.com) - Thematic, a unique AI-powered platform for analyzing customer feedback, announces Generative AI integration, expanding their analytics toolkit to incorporate large language models that offer more thorough and transparent insights. Founded in 2017, Thematic employs its proprietary AI algorithm to evaluate customer feedback analysis collected through sources such as customer satisfaction surveys, reviews, social media, and contact center logs. By aggregating insights from these sources in one place, clients can perceive the needs of their customers,…